COMPLETE PLATFROM GUIDE
How RiskQ Works
From vendor search to final security assessment—understand every step, timeline, and SLA of the RiskQ TPRM Exchange process.
Vendors Upload Security Data
Vendors create a free profile and upload their security certifications, questionnaire responses, and compliance documentation to the RiskQ TPRM Exchange platform.
30 minutes
Enterprises Search & Access
Enterprise clients browse the vendor marketplace, filter by industry, compliance standards, and risk scores to find and access vendor security profiles.
5-15 minutes
Purchase Security Reviews
Enterprises purchase detailed security reviews and risk assessments conducted by CISSP, CISM, and CISA certified analysts with Big 4 consulting backgrounds, receiving comprehensive reports with actionable insights.
3-5 business days
Enterprise Journey: From Search to Assessment
Detailed breakdown of each phase with timelines, SLAs, and what happens at every step
Search & Discovery
Filter 500+ vendors by industry, compliance frameworks (SOC 2, ISO 27001, HIPAA, etc.)
Review pre-validated security profiles and certifications
Compare vendors side-by-side with risk scores
Access free summary documentation instantly
SLA: Real-time access
Purchase Decision
Select vendor(s) for detailed security review
Choose review package (Standard, Comprehensive, or Custom)
Confirm purchase through secure platform checkout
Receive confirmation and analyst assignment notification
SLA: Analyst assigned within 4 hours
Analyst Review Process
CISSP/CISM certified analyst conducts deep-dive security assessment
Review covers: architecture, data handling, access controls, incident response, compliance gaps
Analyst interviews vendor technical contacts (if applicable)
Preliminary findings shared at 48-hour mark
SLA: Final Report delivered within 5 business days
Report Deliver & Action
Receive comprehensive security assessment report with risk scoring
Get actionable recommendations and remediation guidance
Access executive summary for leadership presentations
Set up continuous monitoring alerts for vendor changes
SLA: 24/7 platform access and support
Inside the Analyst Review Process
CISSP and CISM certified analysts follow a rigorous 5-day assessment methodology
Document Verification
Certified analysts validate all security certifications, compliance documentation, and questionnaire responses against current standards.
Day 1
Technical Assessment
Deep-dive review of security architecture, data protection measures, access controls, and incident response procedures.
Day 2-3
Gap Analysis & Scoring
Identify compliance gaps, assign risk scores across multiple dimensions, and benchmark against industry standards.
Day 4
Report Generation
Deliver comprehensive report with executive summary, detailed findings, risk scores, and prioritized remediation recommendations.
Day 5
All analyst certifications are verified annually. Reports undergo peer review before delivery. If you're not satisfied with the assessment quality, we'll reassign a different analyst at no additional cost.
Quality Guarentee
Onboarding & Ongoing Support
You're never left alone—comprehensive support from day one through ongoing operations
Dedicated Onboarding Specialist
1-on-1 platform walkthrough and setup assistance within 24 hours of signup
All enterprise plans
24/7 Customer Success
Live chat, email, and phone support for urgent requests with <2 hour response time
All plans
Integration Support
API documentation and technical support for GRC tool integration (ServiceNow, Archer, OneTrust)
Professional & Enterprise plans
Training & Resources
Video tutorials, knowledge base, quarterly webinars, and best practice guides
All plans
Complete Process Timeline
End-to-end view: From vendor signup to enterprise assessment delivery